Terms of Use

Effective Date: January 1, 2026
Last Updated: January 17, 2026

These Terms of Use (“Terms”) govern your access to and use of the FreshView website, application, and related services (collectively, the “Service”), operated by FreshView (“FreshView,” “we,” “us,” or “our”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility and Account Registration

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Service.

To access certain features, you must create an account. You agree to provide accurate, current, and complete information and to maintain the security of your account credentials. You are responsible for all activity conducted through your account.

2. Description of the Service and No Agency Relationship

FreshView provides data analytics, benchmarks, predictions, insights, and content optimization tools designed to support nonprofit fundraising and communications efforts.

FreshView does not act as a fundraising counsel, professional fundraiser, fundraising consultant, or registered solicitor under any federal, state, or local law. Use of the Service does not create any agency, partnership, joint venture, or fiduciary relationship between you and FreshView.

The Service:

  • Does not solicit donations

  • Does not manage donor relationships

  • Does not execute fundraising campaigns on your behalf

  • Does not provide legal, financial, compliance, or regulatory advice

FreshView provides data analytics and content recommendations only, and all decisions regarding fundraising strategy, messaging, compliance, and execution remain solely with you.

3. User Content and Data Ownership

3.1 Your Content

You retain ownership of all data, content, materials, and information you upload, submit, or otherwise provide through the Service (“User Content”).

3.2 License to FreshView

You grant FreshView a limited, non-exclusive, royalty-free license to host, process, analyze, and display User Content solely as necessary to operate, maintain, and improve the Service.

FreshView does not sell User Content and does not share User Content with third parties for advertising, marketing, or resale purposes.

4. Data Use, Privacy, and Analytics

FreshView is committed to responsible data handling.

We may use third-party service providers (including analytics tools such as Google Analytics) to monitor platform performance, application stability, and usage trends. These providers may collect anonymized or aggregated usage data in accordance with their own privacy policies.

Our data practices are described in our Privacy Policy [link], which is incorporated into these Terms by reference.

5. Data Retention and Deletion

You may request deletion of your account and associated User Content after your account has ended.

Upon verified request, FreshView will delete or anonymize your User Content within a reasonable timeframe, except where retention is required by law or necessary for legitimate business purposes such as security, fraud prevention, auditability, or legal compliance.

Aggregated or anonymized data that cannot reasonably be linked to you may be retained indefinitely.

6. Acceptable Use

You agree not to:

  • Use the Service in violation of applicable laws or regulations

  • Upload content you do not have the right to use

  • Attempt to access, scrape, reverse engineer, or extract proprietary systems, models, or datasets

  • Interfere with the operation or security of the Service

  • Use the Service to generate deceptive, misleading, or unlawful communications

FreshView reserves the right to suspend or terminate access for violations of these Terms.

7. Intellectual Property Rights

All rights, title, and interest in the Service, including software, algorithms, models, benchmarks, scoring methodologies, visualizations, documentation, and branding, are owned by FreshView or its licensors and are protected by intellectual property laws.

Except as expressly permitted, you may not copy, modify, distribute, or create derivative works of the Service.

8. AI-Generated Outputs, Predictions, and No Performance Guarantees

The Service uses automated systems, machine learning models, and predictive analytics to generate outputs, recommendations, and insights.

You acknowledge and agree that:

  • All outputs are informational and advisory only

  • Outputs are probabilistic and may contain inaccuracies or errors

  • Predictions and recommendations are based on historical data and assumptions that may not reflect future conditions

  • FreshView does not guarantee or warrant any improvement in performance or outcomes, including fundraising revenue, donor engagement, content performance, or campaign effectiveness

FreshView does not review outputs for regulatory compliance, charitable solicitation laws, or jurisdiction-specific fundraising requirements. You are solely responsible for ensuring that any use of the Service complies with applicable laws and regulations.

9. Third-Party Services and Integrations

The Service may integrate with or link to third-party services. FreshView is not responsible for third-party products, services, or content, and your use of them is governed by their respective terms and policies.

10. Subscriptions, Billing, and Cancellation

Certain features may require a paid subscription. Pricing, billing terms, and renewal conditions will be disclosed at the time of purchase.

Unless otherwise stated, fees are non-refundable. FreshView reserves the right to change pricing with reasonable notice.

11. Suspension and Termination

You may terminate your account at any time.

FreshView may suspend or terminate your access if you violate these Terms or if we discontinue the Service. Upon termination, your right to use the Service will cease.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

FRESHVIEW DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY, AND ANY WARRANTY THAT USE OF THE SERVICE WILL RESULT IN PERFORMANCE IMPROVEMENTS OR SPECIFIC FUNDRAISING OUTCOMES.

FRESHVIEW DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR MEET YOUR EXPECTATIONS.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FRESHVIEW SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION.

FRESHVIEW’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO FRESHVIEW IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to indemnify and hold harmless FreshView from claims, damages, losses, and expenses arising out of:

  • Your use of the Service

  • Your fundraising activities

  • Your failure to comply with fundraising, solicitation, or disclosure laws

  • Your violation of these Terms

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted with an updated effective date. Continued use of the Service constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of the State of [State], without regard to conflict of law principles.

17. Contact Information

For questions or requests regarding these Terms:

FreshView
Email: legal@freshview.ai
Address: 1900 WEST PARK DRIVE, WESTBOROUGH, MA 01581