Privacy Policy

Last Updated: December 31, 2025

FreshView (“FreshView,” “we,” “us,” or “our”) values your privacy and the importance of safeguarding your data. This Privacy Policy (“Policy”) describes how we collect, store, access, and otherwise process information relating to individuals who interact with the FreshView website, applications, and services (collectively, the “Service”).

For purposes of this Policy, “Personal Data” means any information that, alone or in combination with other available information, can identify an individual.

1. Scope of This Policy

This Policy applies to FreshView’s websites, domains, applications, services, and products.

This Policy does not apply to third-party websites, applications, services, or platforms that may be accessed via links from the Service. Those third parties operate independently and are governed by their own privacy policies. FreshView is not responsible for the content, security, or privacy practices of third-party services.

2. Processing Activities Covered

This Policy applies when you:

  • Use the FreshView application or services as an authorized user

  • Visit any FreshView website that links to this Privacy Policy

  • Communicate with FreshView regarding the Service

3. Personal Data We Collect

3.1 Personal Data You Provide

We may collect the following categories of Personal Data:

  • Account Information: name, email address, organization name, login credentials

  • Payment Information: billing address, phone number, payment method details (processed via third-party payment providers)

  • User Content: data, text, or materials uploaded for analysis or use within the Service

  • Communications: inquiries, support requests, feedback

3.2 How We Collect Personal Data

We collect Personal Data from the following sources:

From You

You may provide Personal Data when you:

  • Create an account

  • Use the Service

  • Upload content

  • Subscribe to communications

  • Contact us for support or inquiries

Automated Technologies

When you interact with our Service, we may automatically collect:

  • Device and browser information

  • IP address

  • Usage and log data

  • Interaction data

This information is collected using cookies, server logs, and similar technologies.

Third Parties

We may receive Personal Data from third parties such as:

  • Analytics providers (e.g., Google Analytics)

  • Payment processors

  • Authentication providers

  • Email or communication platforms (where permission is granted)

Personal Data received from third parties is governed by this Policy and the applicable third party’s privacy practices.

4. Purpose and Legal Basis for Processing

We collect and process Personal Data to:

  • Provide, operate, and maintain the Service

  • Perform contractual obligations

  • Improve functionality and user experience

  • Ensure security and prevent fraud

  • Comply with legal obligations

Legal bases for processing include:

  • Consent

  • Performance of a contract

  • Legitimate business interests

  • Compliance with legal obligations

If consent is withdrawn or required information is not provided, certain services may be unavailable.

5. Analytics and Cookies

5.1 Cookies

Cookies are small data files stored on your device. FreshView uses cookies to:

  • Enable essential site functionality

  • Remember user preferences

  • Analyze usage and performance

You may control cookies through your browser settings. Disabling cookies may affect functionality.

6. Sharing and Disclosure of Personal Data

FreshView does not sell Personal Data.

We may share Personal Data only in the following circumstances:

6.1 Service Providers

With trusted third-party service providers who assist in operating and improving the Service (e.g., hosting, analytics, security, payments). These providers are contractually restricted to using Personal Data only for authorized purposes.

6.2 Legal Obligations

Where required by law, court order, or governmental request.

6.3 Business Transfers

In the event of a merger, acquisition, or asset sale, Personal Data may be transferred subject to confidentiality protections.

7. International Data Transfers

Your Personal Data may be processed or stored outside your jurisdiction, including in the United States. We take appropriate safeguards to ensure lawful international data transfers, including the use of standard contractual clauses where required.

8. Data Retention and Deletion

We retain Personal Data only as long as necessary to fulfill the purposes outlined in this Policy and to comply with legal obligations.

When Personal Data is no longer required, we securely delete or anonymize it. Aggregated or anonymized data may be retained indefinitely.

9. Security Measures

We implement reasonable administrative, technical, and organizational safeguards to protect Personal Data against unauthorized access, loss, misuse, or disclosure.

Despite these safeguards, no system is completely secure, and we cannot guarantee absolute security.

In the event of a data breach, we will notify affected users and regulators as required by law.

10. Children’s Privacy

FreshView does not knowingly collect Personal Data from individuals under the age of 16.

11. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

  • Right to access your Personal Data

  • Right to correct inaccurate data

  • Right to delete Personal Data

  • Right to restrict or object to processing

  • Right to data portability

  • Right to opt out of targeted advertising or data sales (FreshView does not sell data)

  • Right to non-discrimination for exercising rights

  • Right to withdraw consent

  • Right to file a complaint with a supervisory authority

12. How to Exercise Your Rights

You may exercise your privacy rights by contacting us at:

privacy@freshview.ai

We may require identity verification before fulfilling requests.

13. Changes to This Privacy Policy

We may update this Policy from time to time. Updated versions will be posted on our website with a revised effective date. Continued use of the Service constitutes acceptance of the updated Policy.

14. Contact Information

For questions, requests, or concerns regarding this Privacy Policy:

FreshView
Email: privacy@freshview.ai
Address: 1900 W Park Dr, Westborough, MA 01581